HR Innovation & Shared Services
RMB assists organizations in establishing a Human Resources Shared Services (HRSS) program, a centralized HR model. We help manage all HR functions within this Shared Services framework. Our primary goal is to streamline HR processes, improve efficiency, and enhance the overall employee experience. We assist with:
Inquiry Management
Serve as the central point of contact for employees regarding HR-related inquiries.
Respond to queries on HR policies, benefits, payroll, and other general HR matters.
Employee Data Management
Maintain accurate and up-to-date employee records and information.
Process employee transactions such as promotions, transfers, and terminations.
Payroll Administration
Process payroll accurately and on time, ensuring compliance with tax regulations.
Address payroll-related inquiries and issues from employees.
Benefits Administration
Administer employee benefit programs, including health insurance, retirement plans, and other perks.
Assist employees with benefit enrollment, changes, and problem resolution.
HR Technology Support
Provide support for HR systems and technology platforms.
Assist employees and HR staff with system-related inquiries and issues.
Policy Administration
Distribute and communicate HR policies and procedures to employees.
Ensure that employees are aware of and understand the organization’s HR guidelines.
Employee Lifecycle Support
Assist in onboarding processes for new hires, including documentation and orientation.
Support offboarding processes for departing employees.
Talent Acquisition Support
Assist in the recruitment process, including managing job postings and candidate inquiries.
Coordinate interviews and support hiring managers with administrative tasks.
Case Management
Manage HR cases, such as grievances, inquiries, and escalations.
Track and report on case resolutions and trends.
Continuous Improvement
Identify opportunities for process improvement within HRIS and HR Shared Services.
Implement best practices to enhance efficiency and service quality.